Philomena Carroll
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Philomena Carroll
Distilled from light, steeped in imagination, alive with texture

I will be reviewing, making changes and updating these pages now and again so please be sure to read through on a visit to my website print shop for purchase questions you may have.

Stop by my contact page if there's a question not answered here, or, you have purchase questions.

  Fine art print Alchemy 4

Fine art print Alchemy 4

 
 

pcarrollfineart.com, is the online gallery and shop for art and photography prints by Philomena Carroll, a Canadian Irish artist currently based in Whitehorse, Yukon, Northern Canada

 

Alchemy fine art print FAQ

 

Alchemy prints are OPEN EDITIONS

(With the exception of 2 in this current series).

Prints are SIGNED.

Each print has a CERTIFICATE OF AUTHENTICITY.

Prints are NOT MATTED. I do not frame.

All prints have a white BORDER approx 2-3inches based on the image size on standard print size papers.

Find more print details here.

Print purchase FAQ

  • All prints are special order

Alchemy return, refund and exchange.

 

 Shipping damage FAQ link

 
 

Print is substandard.

  • due to poor printing workmanship.

Print orders and printing are specific to your purchase.

I do not carry an inventory.

  • I will begin the print production process once an order is placed and full payment confirmed

through the website payment process. 

I will confirm the order by e mail with followup communication.


  1.  I do not accept returns.
  2.  I do not exchange or refund.

I would be happy to  discuss your wall space, esthetic and art buying questions.

Here are suggestions if you are thinking of purchasing an Alchemy print.

  • You might want to measure the wall space for placement and fit.
  •  Would you be thinking of buying a print from the collection as a gift? I welcome questions and will work with you. Do contact me.

Alchemy prints are printed with care and attention, to rigorous professional standards.

  • Each print is carefully inspected before shipping.

How you view my work on the website will be determined partly by the “back lighting” of your computer monitor, device screen resolution and color options. Please be aware of this and not assume the physical print is inaccurate.

  • I will accept for refund or replace any print that you are not completely satisfied with due to any defect in workmanship.
  1.  Providing the print is shipped back to the printer in its original packing material.
  2.  In the condition in which it was received.
  3.  The cost and arrangement of the return shipment will be the artist's responsibility to ensure is covered.
  4.  Please have the package ready for collection by the courier at the premises to which it was delivered.
  5.  Rejected prints must be returned.
  6.  Or, written notification must be received confirming  the buyer's intention to return, within 7 days of receipt of the prints.

Payment options

 

What are your payment terms?

 

Cancellation of an order

  • Limited Time period.
  • Within the first 3 days of placing the order.
 

Printing and shipping

 

Packaging

 

CARE INFORMATION to ensure a lifetime of enjoyment

The VISA payment option on this site is through Stripe.

CREDIT CARDS: MasterCard, Visa, American Express,  Apple Pay

I will be adding PAYPAL soon

TAX,  SHIPPING & HANDLING ARE INCLUDED IN THE PRINT PRICE to make checkout uncomplicated.


Print orders are fulfilled when full payment is confirmed through the website payment process at time of placing the order.

  • I do not offer installment payment plans.

I fully understand that buying artwork is a very personal decision and there can be second thoughts.

 To cancel an order within the 3 day period.

  • You must cancel in writing, by email and in direct consultation with the artist.

 Terms and refund information link.


  1.  Print timeline 2 to 4 weeks.( prints may be ready to ship sooner)
  2.  Shipped from British Columbia.
  3.  Flat rate shipping within Canada. Size of package determines if shipped via Canada post or Courier.
  4.  Courier for international.
  5.  Items may take 2 to 4 weeks to receive depending on where the purchaser lives.

Prints are shipped with tracking and insurance.

  • In the event of delays in transit full responsibility for the safe and timely delivery of your prints

rests with the courier. Depending on each courier's terms and conditions I will work with you to see

if the order tracking identifies location and final safe delivery.


For shipping, depending on print size:

Large format prints are individually sleeved and rolled, or printed surfaces will be protected by acid free tissue then sealed inside a polythene tube and suspended inside a rigid corrugated cardboard box.

Aluminum prints are shipped sealed inside a plastic sleeve which is taped down to a rigid substrate in an oversize rigid box, protecting corners and edges.

Oversize prints are professionally crated.


  1.  I recommend taking the print immediately to a framer.
  2.  When handling your print hold by the border edges and / or wearing gloves.
  3.  I recommend immediate framing under glass.
  4.  As with all artwork, place on a wall out of direct, bright sunlight.
 

Alchemy prints

Return Policy for Prints Damaged in Shipping

leather_black_grunge texture_philomena carroll.jpg
 
  • Any print order damaged in-transit will be replaced.

  • 24 hour time window to notify
  • There is a limited timeline of 24 hrs, on pick up or delivery, to notify the artist and printer, of in-transit damage.

  • (Due to insurance claim processing)

 

  • Otherwise the order will be deemed inspected and accepted by you.

 

Inspecting box immediately on receipt.

  • Sometimes the outer box has damage but the contents are fine.
 

1. Damage to the box

When your artwork is delivered, or at time of pickup, if you notice any damage to the box, please take a digital photo of the damage before you open, and open the box in front of the carrier who delivered it if possible.

  • If possible be sure the carrier documents the damage.
 

Photograph damage

2. If the contents are damaged.

If the contents are damaged photograph them without removing them if that shows the damage or unwrapped if necessary.

Keep the packaging at the premises to which they were delivered to await collection by the courier.

 

Contact details

 
 

3. Contact information

Call the printer, Mark Prior toll free on 1 877 335 8111 (N. America) or email support@printartphotography.ca immediately.

  • Make sure to attach the photographs , plus any information to support the insurance claim that will be made against the courier.

Phone me Canada (1-867-689-8718) or email info@pcarrollfineart.com and I will then coordinate planning for replacement print(s).

 

 

 
 

FAQ shipping

Small works fine art prints

canvas_leather_blending_philomena carroll.jpg

Stop by my contact page if there's a question not answered here, or, you have purchase questions.

  Drawing with light sketch 2

Drawing with light sketch 2

Print purchase FAQ

  • All prints are special order
 

 

Small works prints are OPEN EDITIONS.

 

Prints are SIGNED.

Each print has a CERTIFICATE OF AUTHENTICITY.

Prints are MATTED, ready for an 8x10 inch frame.

  • I do not frame.
 

 More detail on the print information page.


Print orders and printing are specific to your purchase.

  • I do not carry an inventory.

I will begin the print production process once an order is placed and full payment confirmed

through the website payment process. 

I will confirm the order by e mail with followup communication.

 


 
  • Payment options
 
  • What are your payment terms?
 

The VISA payment option on this site is through Stripe.

CREDIT CARDS: MasterCard, Visa, American Express,  Apple Pay

I will be adding PAYPAL soon

TAX,  SHIPPING & HANDLING ARE INCLUDED IN THE PRINT PRICE to make checkout uncomplicated.

 

Print orders are fulfilled when full payment is confirmed through the website payment process at time of placing the order.

  • I do not offer installment payment plans.

Cancellation of an order

  • Limited Time period.
  • Within the first 3 days of placing the order.
 

Printing and shipping

 
 

Tracking and insurance

 
  • Small Works

return, refund and exchange

 

For shipping damage

return and refund see bellow.

 

Print is substandard.

  • due to poor printing workmanship.
 

I fully understand that buying artwork is a very personal decision and there can be second thoughts.

To cancel an order within the 3 day period

  • You must cancel in writing, by email and in direct consultation with the artist.
 

I print Small works prints from my own studio in the Yukon.

 

  1.  Print timeline 2 to 3 weeks.
  2.  Shipped by the Artist from the Yukon.
  3.  Prints are sent using Canada Post ground shipping with insurance coverage.
  4.  Items may take 2 to 6 weeks to receive depending on where the purchaser lives. 

If the order is required by a specific date, please contact me prior to placing the order,for a shipping quote.

 Courier shipping can be expensive from the Yukon.


When your order is shipped I will confirm via e mail the expected/estimated date of arrival based on your location.

Orders will be insured.

I will notify you by e mail of any other relevant shipping information and a tracking # provided by the carrier.

  • If the expected date of delivery passes and the order has not arrived please contact me by e mail: info@pcarrollfineart.com

I do not exchange prints.

Returning a Small works order.

I offer a 7 business day period - from the date of receiving an order- for a purchaser to decide to return an order.

  1.   I will need you to confirm in writing- within the 7 days of receiving- that you wish to return the order.
  2.  After 7 days the order will be deemed accepted.
  3.  The returning order must be received and inspected by me, within 30 days of purchase for a refund of the purchase price.

If you are returning an undamaged Small works print order.

  • You will be responsible for return shipping costs. I do not refund. 

Small works are printed with great care and attention to detail in my own studio.

  • Each print is carefully inspected before packing and shipping.
  • It will not leave my studio unless I know it is of a very high standard.

How you view my work on the website will be determined partly by the “back lighting” of your computer monitor, device screen resolution and color options. Please be aware of this and not assume the physical print is inaccurate.

  • I will accept for refund or replace any print that you are not completely satisfied with due to any defect in workmanship.

I need confirmation in writing (email) within 24hrs of receiving and inspecting the print order.

Otherwise the order will be deemed inspected and accepted by you.

  1.  The print should be shipped back to me in its original packing material.
  2.  In the condition in which it was received.
  3.  Written notification must be received confirming  the buyer's intention to return, within 7 days of receipt of the prints.
  4. The returning order must be received and inspected by me, within 30 days of purchase for a refund of the purchase price, or shipment of a replacement print.
 

Small works Print information

Small works prints

Return Policy for Prints Damaged in Shipping

foxtail_line_drawing_2_philomena carroll.jpg
 
  • Any print order damaged in-transit will be replaced.

  • 24 hour time window to notify
 

For Small works prints there is a limited timeline on pick up or delivery, of 24 hrs to notify me of in-transit damage.

Due to insurance claim processing)

  • Otherwise the order will be deemed inspected and accepted by you.

 

Inspecting box immediately on receipt.

Sometimes the outer box

has damage but the contents

are fine.

1. Damage to the box

When your artwork is delivered, or at time of pickup, if you notice any damage to the box, please take a digital photo of the damage before you open, and open the box in front of the carrier who delivered it if possible.

  • If possible be sure the carrier documents the damage.
 

  • Photograph damage

2. If the contents are damaged.

  • If the contents are damaged photograph them without removing them if that shows the damage and/or unwrapped.
 

Contact information

 

3. Contact the artist

Phone me (1-867-689-8718) and email info@pcarrollfineart.com and I will then coordinate insurance coverage questions and begin planning for replacement print(s) immediately.

  • In the email make sure to attach the photographs , plus any information to support the insurance claim that will be made against the courier.